by Scott Jacocks | Jun 14, 2026 | Uncategorized
For many years now, I’ve heard the same concern from ServiceNow partners: “We can’t find enough talent.” While there is certainly truth to that statement, I believe it obscures a larger issue. We are not effectively managing our bench and...
by Scott Jacocks | Mar 18, 2026 | Uncategorized
I think we have more of a talent allocation problem. Why? Because I work with many ServiceNow partners that have significant non-billable bench while, at the same time, other partners that are scrambling for resources (and I see more of the former vs the latter). What...
by Scott Jacocks | Mar 4, 2026 | Uncategorized
This article was inspired by the CRN article ServiceNow AI Co-Investment Fund Part of Partner Program Changes by Wade Tyler Millward 9/22/2025 and discusses why partner:partner collaboration is becoming an essential component of a balanced resource strategy in the...
by Scott Jacocks | Feb 5, 2026 | Uncategorized
Part 2 of 2: Actionable steps ServiceNow partners can take to maximize billable utilization By Scott Jacocks www.billfly.com This article is designed for practice leaders, resource managers, CROs, COOs, CFOs and private equity investors in the ServiceNow Consulting...
by Scott Jacocks | Feb 3, 2026 | Uncategorized
Part 1 of 2: Why is billable utilization so tough in the ServiceNow partner ecosystem? By Scott Jacocks www.billfly.com This article is designed for practice leaders, resource managers, CROs, COOs, CFOs and private equity investors in the ServiceNow Consulting and...
